Customer Testimonials
The work done on my vehicle is good. However, communication has been poor; I had to reach out every time to check on the status of my vehicle. In addition, the tech who was assigned to the service was not clear in the updates and gave me conflicting information regarding the service needed. When we spoke on the phone about what was going on, the information was inconsistent; he then berated me, and when I called him out on his words, he was snarky.
Staff were great. Everything about the new truck was smooth and problem free. I'll definitely be back !
Ricky has probably been the best tech as a customer for 6 years. He listened to exactly what was needed, gave me an accurate quote and followed through having the work done in just a couple days. Much appreciated!
Jasmine Castillois is an outstanding Service Advisor. Employees working outside very courteous when arriving for your appointment.
Everyone was very professional, knowledgeable, and courteous. They answered one of my questions about the TRAX.
They were honest and very helpful. Along with able to find good and fair deals.
Went in for regular service and they got it in and out in the time frame they told me.
Great service from the body work dept., except that the part we needed took a month to get here!
You folks did a fine job of taking care of the issues regarding my vehicle. Thanks for being there for me
Service was prompt and my advisor provided me a time estimate as well as recommended service items. When the service was complete, my service advisor addressed all my questions and was courteous. I also appreciated the coffee bar in the waiting area. My overall experience was most pleasant.
Great communication, great service, and efficient. Vinny was great, too! I appreciate the hard work!
Dropped off my truck on a Thursday and didn't hear anything about what was going to be done until the following Tuesday when I called to ask about the status. Not pleased with the service advisor. Once repaired, the truck has been fine.
waited 20 min before anyone came out to check me in. Even after another agent text my service agent still another 10 min before this Christain came out. After 2 2/2 hrs after car checked in no word on progress of the oil change. Finally found Christain and he finally said my car was done but took another 15 min to get paperwork and out the door. worst service ever. probably will not return in future even though ive used O Riely since I purchased car from them.
I really appreciate the help, especially that given by Luis Kota, who moved quickly to secure a car for me that I really wanted.
You guys are great, I've been too a lot of dealers, and I recommend you all the time.
Kasie who helped me was amazing and got me in fast. Thank you for you help.
Everyone is very friendly. They take care of my vehicale needs as quickly as possable. The shop his always clean.
They got me in immediately! I have never received such great customer service! They are so friendly and helpful
Jasmine has great customer service skills and takes care of me every single time I go in
They were extremely helpful. Totally transparent and wanted my business. They did an outstanding job!
Always on time and well done. Service representative knows the vehicles thoroughly. Excellent service for us.
The people are great and friendly. just wanna say thank you to Ricky for helping me with what I need.
Easy in and out for my oil change. Jasmine explained my next service needs and associated costs.
This process has not been pleasant it’s been delay after delay and no real actual answer on why and I still don’t have my car next time I will be considering another collision center due to the lack of info and the almost 4 months of waiting for a car
Just finished a little road trip and my 2008 truck with 397,822 miles has not ever been better. Thank you, Ricky, and Brian, for your professional treatment, your want to make things right, and a team of mechanics that surpasses excellence in all you do. My trust in you both makes it worth coming from Phoenix to service my truck. A. Reynoso
I worked with Anna as my sales person. I got my Equinox because of the work of the entire ORielly team! I never would have my dream car if it wasn't for them! Like a fine tuned machine, ORielly functioned as a finisher!
I reached out to O’Rielly in Tucson excited about a vehicle that fit my family’s needs. We just welcomed our third child, and as a family of five preparing for kindergarten drop‑offs, we needed a second car that matched our budget. I found a vehicle listed online that was perfect for us, and I contacted the dealership immediately.
Instead of helping me with the car I asked about, I was met with constant attempts to upsell me into more expensive vehicles I never asked for. Every response circled back to pushing higher‑priced options, completely ignoring the ... Read More DealerRater - Jul 24, 2026
Richard G always provides me great service. Tells me what my vehicle needs and helps me take care of my vehicle.
Impeccable service , Trey my service advisor kept me informed about my vehicle, and he was very professional
Senior price gouge. Ridiculous. $160 for 6 quart oil change without tire rotation. Normal price here in Northern California at Chevy dealership is $120 with tire rotation. Made the appointment online by VIN with price quote of $120. It was changed by service rep at time of service. Avoid this dealership if you are a Senior.
I arrived at 10:50 for an 11:00 a.m. appointment and waited for 15 minutes in my vehicle to be checked in. The service advisor then came out after another 5 minutes. I conveyed that I was there for an oil change and to check the tire pressure on the rear wheels, as the outside passenger tire was 3 lbs lower than the others. I then went to the waiting room at approximately 11:15. After waiting, without any updates from my service advisor, I went to the service department at 2:45 to ask where my truck was. I was told, "Oh yeah, it's done, but ... Read More DealerRater - Oct 25, 2025
Aaron Antes was very helpful! Great buying experience. We would recommend going to O’Reilly for you next vehicle!
Aaron Antes was very friendly and knowledgeable about the ZR2 model. David gave us a nice tutorial on the features of the truck.
Completely stress free! Overall great experience. Montgomery was so easy to work with, and I will absolutely recommend him, and O’Riley’s.
Used their body shop. To fix a Fender, when I got the car back the first time had a deep slice in the hood from a knife by the mechanics and a box with toilet paper and copy paper in it was found in the passenger seat in the car the dealer should not be using my car's storage. Send the car back in, they fixed the hood.I don't think the repair is a good repair. It looks good for now, but when it is going to bite me in the butt years from now.And I ... Read More DealerRater - Sep 23, 2025
Friendly. Comfortable. Trey, our advisor takes care of us when we arrive. The man running the Corvette Cafe takes care of us with service and excellent food while we wait. And we know our vehicle is in good hands with the service staff.
We dealt via text and came in to sign on Saturday. Fransisco Barra was excellent with us and the experience went very well overall.
My experience with O’Reilly Chevrolet service department has been extremely disappointing! I took my vehicle in after it started having engine issues, which I knew was not going to be a quick fix or inexpensive but now that I’m at the end of this experience with O’Reilly Chevrolet, the customer service was terrible and honestly duration of the repairs was unacceptable.
I called when I had the issue and they were quick to get the truck right in to look at it, or so they said. I got it in quickly, but little did I know, this ... Read More DealerRater - Jul 30, 2025
They have a few decent people working here but other than that they dont seem to care. They ruined my windsheild and haven't made any attempt to correct their error so I dont even know how to get it fixed at this point. The Windsheild cowl on my truck has been broken since I purchased the truck over a year ago and they can't figure out how to fix it.
Good buying experience. Went on two different test drives. Kept in contact without being pushy during the buying process. They didn't have the model that we wanted in stock but found it at another dealerships location. They did a dealer trade to make it happen.
Found a Colorado on their website optioned close to what I wanted and let them know I was on my way. When I got there they couldn't find it. A long drive in traffic wasted. This dealership is about as helpful as a screen door on a submarine.
They seem to love to waste your time. I bought one vehicle here and they were very deceptive hoping we wouldn't notice that they would increase the APR or add things, each time they came back with the paperwork they had added something else. It takes four hours to get your oil changed and another half hour after you show up to collect your car. I spent 20 minutes waiting to make an appointment for service only to be told that there was a "page and a half" of people in front of me and they would call ... Read More DealerRater - Mar 3, 2025
It was the best car buying experience of my life. I was treated like a family member. The entire process was smooth from negotiating to delivery. Thank you Chris and team for my new C8.
Batteries needed replacing only 7 months after purchase wouldn’t replace under warranty had to pay and they didn’t even clean corrosion on clamps. Won’t be buying any more vehicles from this place I’ll go somewhere else.
This dealership by far is the worst I've seen in my entire life. Transmission shot with a warranty but still paid thousands on a rental because obviously chevy can't build a reliable truck any longer and the dealership can't install another in a timely manner. Less than 2 weeks the new transmission is shot. Round 2. Told they test drove truck yet the out miles match the in mileage. The founders would shut this place down. Founded on service...they forgot what service is. Forget this place and go where the customer is appreciated
I highly recommend Hope Echeveria to help you get into a new/used vehicle. She is very respectful, professional and very kind. She has a lot of compassion for her job and to help others. Hope is very good at her job and makes sure you are tooken care of. She is very interested in what you want. I Rudy Dominguez had a great experience with her purchasing my vehicle.
called service dept to schedule an oil change for my C6. At one time they did have 'Express Service'. When I arrived, I was informed they no offer that service. No problem, I still need my oil changer. 20 minutes go by and I still see my car in the service line, but now there are a group of employees standing around my car and it looks like they are pushing it, yes pushing it for some unknown reason.
I approach them and what going on? I was informed that the car would not start, there is a "mechanical issue&... Read More DealerRater - Oct 21, 2024
Horrible experience. They forced me to pay additional money so their sales department wouldn’t take the hit for delaying to pay off the lien on the truck I traded in.
Basically held my plates at their office until I agreed to pay. I only found out what they did was illegal, after the fact. Basically forced me to sign a contract for one amount, and made me pay cash for their negligence in getting the lien paid off at a later date then they were supposed to. They were well aware that the lien it had accrued daily interest, ... Read More DealerRater - Sep 4, 2024
Up until today, it would have been 5 Star every time. Today was the first time that maybe they didn't need my business. I was in last Saturday just before service closed to have a "check engine" light diagnosed. I was told to make an appointment and bring it back but though they pretty much knew what the issue was. I made my appointment for 8:00 AM this day. When the service person, whose name was Manny, approached my car, he pretty much told me that they were really super busy and that I would have to just drop ... Read More DealerRater - Aug 30, 2024
Didn't get my full inspection sheet meaning I didn't get my full service that I paid for
I brought my brand new Chevy Trax 2024, bought from them in November of this year. It's already falling apart, the audio system doesn't work, steering wheel button are already broken, one speaker doesn't work at all and just plays static sounds even when the car is turned off. I dropped it off in the service at chevy, took a week just to do a test to see what was wrong with the car. Do not bring your vehicle to chevy service. I don't even think they looked at my vehicle, my wind shield fluid is empty ... Read More DealerRater - Jul 8, 2024
This was first time at this dealership. Yuri helped me so much. Thank you for showing me the newest selection that is affordable to me. Also, it was my favorite color.
I took my Corvette in for an Oil change and what I got back was an oily greasy door with a crushed front spoiler. After I posted a bad review I got a call from the Service Manager Ray. He said that they would replace the part but I needed to change my review. That was on 05/25/24. I took the car in for them to see and order the part and was told it would be in less then week 4 weeks ago. I have called and gotten the run around, the part wasnt ordered Jackie and Ray arent available etc.... ... Read More DealerRater - Jul 1, 2024
Never delivered when promised for three days it was it will be tomorrow. Apparently the phones do not dial out because I had to call them, they only called me once.
Had to pay $400 to get a hose replaced that the warranty doesn't cover but should on a 3 year old vehicle. I was told parts would take 2 days. They had my truck for a week. And making an appointment doesn't matter. Not Happy!
HORRIBLE customer service. They are trying to charge us 1100 dollars to diagnose a bad transmission. We drove our Suburban into the shop for a shudder and loss of power issue and while at the dealership they informed us that it needs a new transmission and quoted us over $6100 to repair. I've looked into this repair and am very mechanically inclined and have found transmission shops do the work for 2800 to 4500 dollars depending on warranty inclusions. I DROVE our Suburban into the dealership and now have to tow it out of there because they have drained the transmission to perform ... Read More DealerRater - Jun 6, 2024
Richard was very helpful in addressing my issues, and I appreciated him arranging transportation as well.
Had our appt at 0845 and didn't get car back til almost 4pm when we were told it would only take 2 hours
PROFESSIONAL AND DEPENDABLE. I WOULD BRING MY CAR BACK IN FOR SERVICE AND MAYBE EVEN MY NEXT CAR PURCHASE IN THE YEARS AHEAD. THANK YOU AGAIN
Great service representation. Timely delivery of my vehicle. Quality work from the techs. Will be bringing my vehicle back.
Please save your time and money and go somewhere else. It took two hours just to get an oil change and worst customer service
People were very helpful. Everything was done properly and in a timely manner. Would recommend this dealership
Have had nothing but issues with every part of the service they provide. This will be the last vehicle I ever purchase from this company.
I was going to be billed another $100.00 for same repairs done a week prior. The initial repair was misdiagnosed and had to bring in my truck 6 days later for sale repair.
Our experience during this recall service was fantastic, Trey is so helpful and cheerful - the best service writer I have ever dealt with.
Always easy to schedule a service appointment when needed , always comfortable with the analysis given.
Excellent job from Francisco Barro and all the staff, I recommend them for their good service and attention.
Aaron Antes was really helpful in getting me the car that I wanted. I have not had a new car since 2011 and was nervous about the experience but he was very kind and patient with me and helped me through every step of the way!
Professional and fast and excellent customer service.. always great service when I take my car for service
Every time I come here I get a service representative name, Jasmine who acts like I am a piece of xxxx for absolutely no reason … I almost wish I didn’t buy my car from this location and get my service contract here because she makes it such a painful ordeal when I come in
Disappointed. I went in for electrical work at 109,000 miles and after the part was replaced I'm sitting at 166,000 miles. Lost resale value and was told odometer issue could not be corrected. Advisor Christian was helpful throughout the process. I did two voicemails for service manager Ann Edwards with no response. Bad customer service.
Everybody there is always so friendly and helpful. We've been going there for years.
You have had our truck for more than two months now and it is still not repaired. We're functioning without a vehicle and that experience has been painful, inconvenient and costly over the holildays. Our phone messages to Eli are frequently not returned. We still have no idea when we will be getting our truck back. We are not, at this time, satisfied customers.
I made an appointment to have my trailer brake system checked a week ago. I showed up on time for my appointment and had to wait more than 20 min before I was even greeted. All this waiting just to be told they don't have time to help me. I made an appointment for this. xxx is wrong with you people and by people I mean Ray. I will never bring any of my vehicles to you again. #xxxx poor service. #No back bone. #Lazy. #fired. #trash.
I have been with O'Reilly Chevrolet for over 20years and will always buy my cars from them. I'm very happy with them.
Service on my vehicle took several days to diagnois and complete. Other than the time, everything else was fine. I live too far from the dealership to use their shuttle service, so my wife has to pick me up and drop me off when my vehicle is left at the dealership for servicing.
victor was extremely knowligable and helpful in my purchase would recomend him to any new car buyer.
I took my Tahoe in to Orielly Chevrolet to have new remote fobs integrated. Joey, the customer service rep was absolutely terrific. Instead of having me wait 3 or more hours, Joey brought the technician out to my vehicle in line, aligned the remotes without charge, and sent me on my way. I have used Orielly Chevrolet several times and have had good service from them, including the parts department, since I work on my own vehicles when possible.
Overpriced estimate. I went because my exhaust was making weird noise. I was not told specifically my exhaust manifold was cracked ( I had to go to another mechanic to find out). Instead I was given a list that did include the exhaust manifold but other stuff totaling 3,000 dollars. So long story short my issue was not resolved with you guys. Not happy with service will not return
They had my car for 3 weeks to replace turbo. I had to call them to get updates instead of them contacting me. When I got my car back, 4 days later check engine light came on and I took back. They then had car for another week and told me they didn't see anything wrong and check engine light was not on. After picking up my car, 4 days later check engine light is back on again. Now I will be taking my car elsewhere to get it fixed. Just an FYI, I have spent $3200 at this dealership in the last 3 ... Read More DealerRater - Sep 18, 2022
Ray takes care of me and makes sure my Corvette gets the service it needs.
I wanted to especially write this now bc we are in process of buying a cheap car off of a small lot and the difference is night and day. EVERYONE! At OReilly was so friendly, polite, efficient and professional!! Wow what a difference! I really wish they had, had the car we wanted now. Thank you again for previous experience!!!
I had my oil change done and Christian was my service advisor. Very quick and thorough job I'm 100% satisfied with the service!!!
Horrendous service - Went for an oil change and 30k mileage maintenance - it broke down the next day. Towed it back to them and 3 days now we can't get them to return our calls. Please just give us our car back
I had an appt for an oil change/tire rotation. They saw me immediately, got my service done in an hour. I was a happy camper!! PS- I liked it better when u gave me a free drink or piece of fruit from snack bar.
We all know that dealers can be shady, well this one is no exception. Most manufacturers have made it clear that if dealers add a markup on new vehicles they will risk the consequences from the manufacturer (GM). Well this shady dealer is trying to hide those markups on charging for tint, clear shield and pulse brake light. If you are not familiar with buying a new car these fees may seem normal, trust me they are not. Needless to say I have opted to take my business elsewhere and work with a dealer that is honest and not trying ... Read More DealerRater - Apr 20, 2022
They sold me my first new truck in 2005...Silverado 1500. I've put over 350,000 miles on the truck. Looking to keep as work truck after some transmission work. Was time for new truck so I went to the dealership and was able to buy a 2022 Colorado. The customer service was great and it has been an enjoyable experience thus far.
Excellent service advisor and service shop team for finding my cars problem. Thank you Oreilly.
Had a complex repair done on my 2010 Chevy Traverse ( Internal Timing Chain) replaced. The scheduling and repair process was easy and great. Repairs were performed to my satisfaction. Mechanical Repair work was professional and of quality nature, especially for the difficult nature of this type repair. Thank you Service Team O'Rielly !
Have been dealing with O Rielly since 1986. Have always received good, on time and acceptable results.
My wife and I bought a used Traverse from here and were given top notch service from Alyssa, after having the Traverse for 1 week the transmission started to slip but, to make a long story short O’rielly took care of everything including the $4000 bill. We will definitely be buying our next vehicle from O’rielly.
Jasmine Castillo was a pleasure to work with. She was very prompt and informative about the Silverado I just bought. Thank you!
Very professional at every aspect!! I would highly recommend to anyone I know. And I will.
It was actually Collision Dept. Driver's rear work. They didn't check all the lights as they said they did and now I have to bring it back. Front drivers running light, rear drivers backup light, Tire Monitoring system problem and a weird electrical issue that blinks my dash. Obviously there are electrical issues after the accident but I was told they would pay attention to that. They have worked on this vehicle in the past and have done a good job. I do not know why they fell down on this job. Communication during job was good, after ... Read More DealerRater - Dec 8, 2021
Out of town visit, needed an oil change. Got in but waited way to long. New truck, so I wanted to stay with the dealers.
My service advisor Richard provides excellent service and The work was completed the same day ahead of schedule.
After a horrible experience at another dealership who devalued our trade in by $4,000 because they put the odometer reading at 20,000 miles higher, we walked into O’Reilly hopeful yet guarded. We were met by Victor C. and were blown away by his genuine kindness and sincere desire to provide the best customer service. We were treated with respect and there was no question unanswered. He even made sure to find every possible discount and incentive we were eligible for (around $3500!). If you want excellent service and someone who truly cares about you as a person, go see Victor at O’... Read More DealerRater - Nov 29, 2021
As always, Ray Garcia is great to work with. He does a great job! Thanks.
I had oil change and tire rotation 10/27/2021. I had great service by my service advisor Jasmine and Desirae Everest as the person who set up my appt and changed it for me with no problems.
The service and body shop gave me excellent customer service. I am very happy with the results.